Device & IoT-Related Challenges

  • Revenue loss due to large number of devices that have No Fault Found (NFF)

  • Poor customer experience due to faulty devices 

  • Internet of Things (IoT) devices performance degradation affecting the device and the overall network  

  • Time and resource consuming mean time to root cause isolation 

  • Poor customer service due to low visibility of the care team into root cause analysis (RCA) enabling them to provide customers with a high level of resolution expectation

 

B-Yond’s AI Solution

Machine learning (ML)-based root cause analysis (RCA) providing insights for actionable path to resolution. Network data driven - not dependent on device-agent data. Domain expertise in network data ingestion and transformation.

Key features include:

  • Recommendation Engine for next best action (highest return and impact)  

  • Preemptive detection of defective device-specific issues 

  • Proactive resolution of device-related issues (handsets, IoT, machine-to-machine (M2M)) to reduce poor customer service perception & experience 

Business & Customer Benefits

Reduce revenue leakage due to NFF returns 

Improve network performance (assurance) 

Improve subscriber quality of experience (decrease churn)

Proactive and predictive account maintenance