Whitepapers

Time to take a deep dive...

 
 

QoS Fines: AI & the Preventable $500M Expense to Telco P&L’s

Fines levied by Regulators or enterprise customers on Mobile Network Operators (MNOs) for not meeting QoS targets can be steep and tend to be increasing.

In Africa, the number of sanctions against telecom operators more than doubled from 2016-17. Regulators in many countries are key stakeholders in network quality of service (QoS) and often assert their roles with heavy fines. African regulators have been particularly active, imposing average fines exceeding $350M per year over the last 3-4 years.


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SOC Your NOCs Off!

Role of AI and Key Design Considerations

New challenges introduced by the increasing pace of change and complexity in the industry, combined with the pressure for more cost efficiency, better retention, and intensified competition are pushing mobile network operators (MNOs) to transform network operation centers (NOCs) from network-centric operation to customer-centric service operation centers (SOCs).    Deficiencies inherent to the network-centric approach limit customer visibility and services that were impacted by a “static” network event.  Likewise, a service degradation, device, or partner failure may not trigger a network event and could go unnoticed, increasing inbound calls or churn.

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Applying a Big Data Solution to Legacy Inventory Discovery & Reconciliation Functions

Inaccurate inventory can wreak havoc on any company; but in an industry as volatile as telecom, the issue becomes magnified. Misallocated or missing resources can severely impact network performance, in turn affecting customer experience. Thanks to inventory reconciliation and discovery systems, these issues can be more effectively managed by automatically finding and rectifying discrepancies. Not all of these systems are created equally, though. An effective system should:

  • Utilize open source software

  • Efficiently process huge amounts of data

  • Run on commodity hardware

 
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Nine Steps for a Successful Workload Mobility Transformation

Advancements in virtualization technologies are now making it easier for operators to virtualize existing applications. This is enabling operators to transform their workloads into a new operational model that allows them to meet changing business requirements. This new paradigm is called workload mobility. This whitepaper will discuss nine steps for a successful workload mobility transformation, including:

  1. Assessment

  2. Systems Configuration

  3. Network Design

  4. Security, and more...

 
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