INCIDENT CO-PILOT
Maximize Network Availability by Resolving the Hardest Issues Faster
Automate 80% of complex network escalations to enhance reliability, reduce downtime, and elevate customer satisfaction.
Resolve Critical Network Issues in Minutes
The toughest 10% of support issues cause 80% of your downtime.
AGILITY automates root cause diagnostics for difficult, high-impact cases—reducing outages, easing reliance on top engineers, and accelerating resolution.
Prevent War Rooms withAI-Powered Diagnostics
Eliminate war rooms and accelerate network troubleshooting by automating diagnosis of the 10% of network issues that drive 80% of MTTR.
Give Engineers Answers,Not Just Data
Replace hours of manual PCAP analysis with machine learning–powered root cause diagnosis so your engineers can act faster, with confidence.
Key Benefits of Incident Co-Pilot
Reduce Troubleshooting Time for Your Most Complex Network Escalations
Complex issues often trigger long, cross-domain troubleshooting sessions that drain resources and delay resolution.
AGILITY cuts through that complexity by automating diagnostics for 80%+ of network escalations—analyzing PCAPs, correlating data to standards, and surfacing probable root causes in minutes.
Reduce Escalations with Intelligent Diagnostics
AGILITY enables Tier-2 teams to resolve more complex network issues by automating PCAP analysis with correlation to industry-standards diagnostics information.
With clear, actionable insights, your team can fix problems faster and escalate less—freeing senior engineers to focus on strategic work.
Improve Customer Satisfaction
Every second of network downtime impacts customer experience—and your bottom line.
Incident Co-Pilot helps you restore service faster by automating diagnostics for the most complex issues, reducing both time-to-resolution and escalation rates.
Combine AGILITY withTelcoGPT Agentic AI Platform
Combine complex network diagnostics with standards documents and private knowledge -- including network design documents and ticketing data -- to put a complete troubleshooting picture with supporting data at operators’ fingertips via chat interface.
AGILITY’s Intelligent Diagnostic Capabilities
AGILITY goes beyond automation—it delivers the intelligence and insights your team needs to resolve the most complex network issues with speed and accuracy.
Active Learning
Continuously improves accuracy by learning from each resolved case and adapting to your network’s unique patterns.
Topology & Call Flow Automation
Automatically generates network topologies and call flows completely from PCAPs providing visual troubleshooting aids and enhancing diagnostics.
Detailed Protocol Analysis
Delivers deep protocol-level insights across every layer of communication to accelerate root cause identification.
Comparative Analysis
Highlights anomalies by comparing new incidents to historical cases and known baselines, rapidly revealing the impact of both network and call flow changes.
KPI Reporting
Provides reporting on key performance metrics, incident patterns, and diagnostic impact—so you can track improvements and optimize operations.
Tier 1 Mobile Network Operator Case Study
Facing persistent outage events and a heavy reliance on senior engineers for escalation support, this Tier 1 operator trusted Incident Co-Pilot to automate their most complex network diagnostics.
Results:
Reduced time to diagnose complex network failures from hours to a few minutes
Reduced war rooms by solving problems faster, improving team morale
Freed senior engineers to focus on more strategic initiatives
Go Beyond Surface-Level Errors
AGILITY analyzes and correltaes hundreds of features from PCAPs to detect and diagnose issues missed by traditional tools.
AI-Powered Root Cause Detection
Uses machine learning + local AI RAG to classify issues and match them to most probable root causes based on industry standards or private documentation.
Actionable Insights, Instantly
Delivers clear guidance to help engineers identify and resolve root causes faster, improving over time with Active Learning.
Accelerate Resolution Without Growing Your Team
AGILITY automates deep diagnostics, enabling Tier-2 teams to resolve complex issues quickly—reducing downtime, escalations, and reliance on senior engineers.
See how it works.
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